Website Governance
What Fulida Container Ltd collects when you contact us or use this website, why we hold it, who else is involved, and the rights you have over it.
Fulida Container Ltd is the company responsible for the information described on this page. We supply One Trip / New shipping containers to commercial buyers in the United States and Canada.
Registered address: RM 08, 2/F, No.143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
For any question about your information, or to exercise any of the rights set out below, email ronan@fulidacontainer.com.
When you contact us. Name, company name, email address, phone number, location, container requirements and whatever you write in the message. We also record the time of submission and which form it came from.
When you use the live chat. The chat is provided by Tawk.to. It records the conversation, your IP address and basic details about your browser and the pages you viewed, and it sets cookies on your device. Those are Tawk.to's cookies rather than ours.
When we host the site. Our hosting provider, Cloudflare, keeps standard server logs including IP addresses, for security and to keep the site running.
We do not use analytics, advertising pixels or tracking tags, and this website sets no cookies of its own.
To answer you. Assessing an enquiry, quoting, checking availability and following up. Our basis is our legitimate interest in responding to a business enquiry you chose to send us, and taking steps toward a contract where one follows.
To send availability updates. Only where you asked for them, or where you enquired about container supply and it is reasonable to expect them. Our basis is your consent, or our legitimate interest in an existing business relationship. You can stop them at any time using the unsubscribe link in every message.
To run the business. Keeping sales records, meeting accounting and tax obligations, and preventing misuse of our systems.
Enquiries are recorded in Fulida's internal sales tracker and are read by our sales, management and operations staff. We do not sell your information, and we do not share it for anyone else's marketing.
We rely on a small number of service providers to operate: Cloudflare (website hosting and form handling), Tawk.to (live chat), Resend (email delivery) and Supabase (database hosting). They process information on our instructions in order to provide those services.
We may also disclose information where the law requires it, or to establish or defend a legal claim.
Fulida is based in Hong Kong and our people work from North America, Europe, China and Southeast Asia. Enquiries are read by staff in those regions, and our service providers operate internationally.
This means information you send us will be transferred outside the country you are in, including to jurisdictions whose data protection laws differ from your own. Where we transfer information out of the UK or the European Economic Area we do so on the basis of appropriate safeguards, and we apply the same handling standards wherever our staff are located.
Enquiries that do not become business: up to 24 months from your last contact with us, after which they are deleted.
Customer and order records: for the life of the business relationship, and then for 7 years, which is the period Hong Kong company law requires business records to be retained.
Availability update lists: until you unsubscribe. We keep a record of the unsubscribe itself so that we do not contact you again by mistake.
Live chat transcripts: retained by Tawk.to under their retention settings, and reviewed by us only for the enquiry concerned.
Wherever you are, you can ask us to: give you a copy of the information we hold about you; correct anything that is wrong; delete it; restrict or object to how we use it; provide it in a portable format; or stop sending you marketing.
If we rely on your consent, you can withdraw it at any time. That does not affect anything we did before you withdrew it.
To exercise any of these, email ronan@fulidacontainer.com. We will respond within one month. We do not charge for this, and we will not treat you differently for asking.
If you are unhappy with how we have handled your information, you can complain to your local data protection authority — in the UK the Information Commissioner's Office, in Hong Kong the Privacy Commissioner for Personal Data.
Every availability update we send identifies Fulida, gives our postal address, and carries a working unsubscribe link. Unsubscribing takes effect immediately and does not depend on anyone here actioning it.
Your mail client's own unsubscribe button works too.
Unsubscribing stops the availability updates. It does not stop us replying to an enquiry you have sent us, or to an order in progress.
This website sets no cookies of its own and uses no analytics or advertising tracking.
The live chat sets cookies on Tawk.to's behalf so that a conversation can continue across pages and visits. If you would rather it did not, you can block cookies for embed.tawk.to in your browser settings, or use the contact form instead of the chat.
Access to enquiry and customer records is restricted to Fulida personnel who need it, through individual accounts. Changes to customer records are logged against the person who made them.
No internet-based system can be guaranteed completely secure, but we apply the administrative and technical safeguards a business of our size reasonably can.
We update this page when what we do changes. The date at the end of this page tells you when it was last revised. Where a change materially affects how we use information you have already sent us, we will tell you directly.
For any question about this policy, about the information we hold on you, or to exercise any of the rights above, email ronan@fulidacontainer.com.
Fulida Container Ltd, RM 08, 2/F, No.143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
Last updated: 23 September 2026.
